Política de reembolso
Returns
At this time, GoodPark does not offer returns or refunds to the original method of payment.
Exchanges
We offer exchanges and store credit on eligible items within 7 days of delivery.
To be eligible for an exchange or store credit, your item must be:
- Unworn and unused
- In its original condition
- With all original tags attached
- In its original packaging
- Accompanied by proof of purchase
To start an exchange, please contact us at hello@goodparknyc.com. Once your request is approved, we'll provide instructions on how and where to send your item.
Customers are responsible for return shipping costs. Standard shipping charges will apply when your replacement item is shipped.
Items sent back to us without first requesting an exchange will not be accepted.
Damages and Issues
Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately at hello@goodparknyc.com so we can evaluate the issue and make it right.
Exceptions / Non-Exchangeable Items
The following items are not eligible for exchange or store credit:
- Sale or discounted merchandise
- Items marked FINAL SALE
- Gift cards
If you have questions about whether your item is eligible, please contact us before sending it back.
Store Credit
Once your returned item has been received and inspected, we'll notify you if your exchange or store credit has been approved.
Approved store credit will be issued as a digital gift card that can be used toward any future GoodPark purchase.
Questions
If you have any questions about our exchange policy, please contact us anytime at hello@goodparknyc.com.